Payment info
Time payments are available on most items, but should be discussed before
you agree to purchase (unless payment subscription buttons are displayed with the item). All payments are non-refundable. I accept credit cards and bank transfers
through PayPal, as well as SEPA bank transfers. Money orders or checks are not accepted. My email address for PayPal payments is
josinevingerling@gmail.com
Alteration policies
Unpainted resin horses are intended to be finished by the
customer, so feel free to customize your resin in any way you want. I
don't mind, as long as you claim the changes as your own and do not cast
your outcome.
If you want to make any changes to a horse that was painted by me, please contact me first.
Shipping
Shipping
from the Netherlands to the United States usually takes 1-2 weeks. Resins cast and shipped by
Mountain View Studios normally ship 3-4 weeks after I receive your
payment. Please note, I am not responsible for items lost or damaged in
the mail.
FAQ
How do I order an unpainted resin?
Each edition has it's own "add to cart" button (only if unpainted copies are still available).
Do you take custom orders?
I'm sorry, my books are closed.
I really want that horse you have for sale! Do you do trades?
No, not at the moment.
How will I know when there is a new sales piece or commission slot available?
Newly finished sculptures and paint work are posted in the blog section of this website. You can sign up to receive each new blogpost via email. Or subscribe to my newsletter, you will never miss an edition or commission opportunity.
PRIVACY STATEMENT
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20 May 2018.
How we use personal data
Reasons we share personal data
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of Atelier Josine Vingerling.
How to access and control your personal data
You can email a request to view, change or delete your data, we will respond within 2 working days.
You can always choose whether you wish to receive promotional email from Atelier Josine Vingerling. If you are signed up for the newsletter or blog updates, you can opt-out at any time by clicking the link at the bottom of each issue.
