CONTACT & PRIVACY



Contact me at josinevingerling@gmail.com if you have any questions.

Payment info

Additional Options
are accepted for all transactions

NEW! Use my PayPal.me page to send money directly. https://www.paypal.me/vingerling 
 
Time payments are available on most items, but should be discussed before you agree to purchase. I accept credit cards and bank transfers through PayPal, as well as SEPA bank transfers. Money orders or checks are not accepted. My email address for PayPal payments is josinevingerling@gmail.com

Alteration policies

Unpainted resin horses are intended to be finished by the customer, so feel free to customize your resin in any way you want. I don't mind, as long as you claim the changes as your own and do not cast your outcome. 
If you want to make any changes to a horse that was painted by me, please contact me first.   


Shipping

Shipping from the Netherlands to the United States usually takes 1-2 weeks. Resins cast and shipped by Mountain View Studios normally ship 3-4 weeks after I receive your payment. Please note, I am not responsible for items lost or damaged in the mail.

FAQ

How do I order an unpainted resin?
Each edition has it's own "add to cart" button (only if unpainted copies are still available).


Do you take custom orders?
I'm sorry, my books are closed.


I really want that horse you have for sale! Do you do trades?
No, not at the moment. 


Where can I buy a poster size print of the four famous cobra mares?
In my CafePress store.

How will I know when there is a new sales piece or commission slot available?
Newly finished sculptures and paint work will be posted in the blog section of this website. I will also continue to use my Yahoo Group to provide information about commission slots, new sculptures, eBay/MH$P sales and special offerings to group members only.



PRIVACY STATEMENT

This privacy policy sets out how Atelier Josine Vingerling uses and protects any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20 May 2018.

Personal data we collect

Atelier Josine Vingerling collects data to operate effectively and provide you the best possible service. We need your name, email and shipping address to complete your order. You provide this data directly, such as when you purchase an item or ask a question via email.


How we use personal data

Atelier Josine Vingerling uses the data we collect to operate our business and provide you the products we offer, and for internal record keeping. We also may use the data to communicate with you, for example, informing you about the status of your order. We don't use data to help show more relevant ads, or sell it to third parties, or send you promotional emails you didn't ask for.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Reasons we share personal data

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of Atelier Josine Vingerling.


How to access and control your personal data

You can email a request to view, change or delete your data, we will respond within 2 working days.
You can always choose whether you wish to receive promotional email from Atelier Josine Vingerling. If you are a member of the Yahoo news group, you can opt-out in your Yahoo account.

Contact Josine directly at josinevingerling@gmail.com

Atelier Josine Vingerling ~ The Netherlands
www.josinevingerling.com
Equine Art & Collectibles